Privacy Policy
Draft for owner review · Last updated September 30, 2026
La versión completa en español está en preparación. Si tiene preguntas sobre esta política, llámenos al (972) 247-7000.
Who we are
CARNOVA LLC ("CARNOVA", "we") is an independent pre-owned vehicle dealer at 2413 Community Dr, Dallas, TX 75220, (972) 247-7000. This policy explains what we collect on this website and how we use it.
What we collect
Information you give us: your name, phone number, email, the vehicle you are interested in, trade-in details and photos, your budget, and any message you send.
Booking information: when you book through our scheduling tool (Calendly), the details you enter there are shared with us.
Automatic information: basic technical data such as browser type, pages viewed and approximate location from your IP address, collected by our hosting provider and standard web logs. Your language choice is stored on your device.
How we use it
To answer your request, contact you by phone, text or email, schedule your visit, prepare trade-in offers and financing options, improve our website, and meet legal obligations. Our sales team and finance department receive your request so they can help you.
Texts and calls (TCPA)
If you check the consent box on a form, you agree that CARNOVA may call, text or email you about your request, including by automated means. Message and data rates may apply. Message frequency varies. Reply STOP to opt out of texts at any time, or HELP for help. Consent is not a condition of purchase. We do not sell or share your mobile number or text-messaging consent with third parties for their marketing.
AI video assistant
Our "Talk to Sofia" assistant is an AI video agent provided by Tavus, Inc. It starts only when you tap it. Your browser asks for microphone and camera permission before anything is captured. Audio, video and conversation content are processed by Tavus and its sub-processors to run the conversation and may be retained under their policies. Do not share sensitive information such as your Social Security number or bank details with the assistant. You can end the call at any time.
Credit applications and financial information
Our Apply buttons take you to our secure credit application. If you complete it, it is handled under the federal Gramm-Leach-Bliley Act and the FTC Safeguards Rule. Your application, including your Social Security number or ITIN, goes only to the one or two lenders best suited to you and the service providers needed to arrange your financing, as described in the privacy notice provided with the application. A credit check happens only with your authorization.
Sharing
We share information with service providers who help us run our business (for example website hosting, scheduling, email, text messaging, and our AI video assistant provider), with lenders when you apply for financing, and when required by law. We do not sell your personal information.
Analytics and cookies
We use privacy-friendly tools to see which pages and cars are popular so we can improve the site: Vercel Web Analytics (no cookies) and our own anonymous event counts (for example "call button tapped" or "car viewed"; no names, phone numbers or emails). We may also use Google Analytics 4 and Microsoft Clarity, which set cookies or similar storage to measure visits, clicks and scrolling (Clarity may record anonymized page interactions; form fields are masked). They load only after you start using the page. We do not use them to sell your information. You can turn them off anytime with the "No thanks" button on our small notice, or by clearing this site's data in your browser. Saved cars and your language choice stay only on your device.
New-inventory alerts
If you sign up for "Text me cars like this" or "Alert me when new cars arrive", we keep your name, phone and/or email and what you are looking for, only to tell you about matching cars. Texts are sent only if you checked the text-consent box. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. You can also ask us to delete your sign-up by calling (972) 247-7000.
Resumen en español: análisis, cookies y avisos
Usamos herramientas de análisis (Vercel Web Analytics sin cookies, conteos anónimos propios, y posiblemente Google Analytics 4 y Microsoft Clarity, que usan cookies) para saber qué páginas y autos interesan más. No vendemos su información. Puede desactivarlas con el botón "No, gracias" del aviso. Si se inscribe a los avisos de inventario nuevo, guardamos su nombre, teléfono o correo y lo que busca solo para avisarle. Solo le enviamos textos si marcó la casilla de consentimiento. Responda STOP para cancelar. Preguntas: (972) 247-7000.
Your choices
You can ask us to access, correct or delete your information, or stop contacting you, by calling (972) 247-7000 or replying STOP to any text.
Security and retention
We use reasonable safeguards to protect your information and keep it only as long as needed for the purposes above or as required by law.
Changes
We may update this policy. The date above shows when it last changed.